Thank you for visiting Beautihood. We are glad you are here, and we are ready to help you choose, send, or follow up on a gift.
If you have a question about an item, need help with an order, or would like details about gift wrap, message cards, shipping, tracking, returns, or refunds, our customer care team is here to assist. We value every customer who chooses to shop with us and will work to make your experience attentive and personal.
What to Include in Your Message
To help us understand your request and reply efficiently, please share as much of the following as you can:
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your order number, if available;
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the email address used when placing the order;
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the name or web link of the item in question;
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a clear explanation of your question or request; and
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relevant photos or videos if an item arrived damaged, faulty, incorrect, or incomplete.
For a damaged, faulty, incorrect, or incomplete delivery, please include clear images of the item, the issue, the shipping label, and the outer packaging where relevant. These details help us review the matter accurately and offer an appropriate solution.
How to Reach Us
Customer Service Email:
service@beautihood.com
Our team checks messages regularly on business days and will reply as soon as reasonably possible. While we may not always respond immediately, we will give each request careful attention.
For a time-sensitive order, please explain the situation clearly in your email and include your order number. We will prioritize urgent requests wherever reasonably possible.
Please avoid sending multiple messages about the same issue, as duplicate messages can make it harder for us to track your request.
Do not return items to the registered address unless our team authorizes it. Please contact us first for the latest applicable return warehouse information and instructions.
Current authorized return warehouse — use only after customer service provides your written return authorization:
Warehouse: Lecangs Logistics – Suite 209
728 W Rider Street
Perris, CA 92571
United States
CONTACT AND COMPANY INFORMATION
Brand:
Beautihood
Website:
beautihood.com
Customer Service Email:
service@beautihood.com
Store Operator:
Nancha County Meifenheng Supply Chain Management Co., Ltd.
Legal Entity:
Nancha County Meifenheng Supply Chain Management Co., Ltd.
Unified Social Credit Code:
91230726MAKJF7B369
Registered Address:
Room 101, No. 3 Household (East), Donghong Village, Chenming Town, Nancha County, Yichun City, Heilongjiang Province
Return requests should not be sent to the registered address without prior approval from our team. Please contact us before shipping anything so we can provide the current return warehouse address. We aim to respond promptly. Customer Service Hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM (U.S. Central Time, CST/CDT).
Beautihood is operated by Nancha County Meifenheng Supply Chain Management Co., Ltd., which oversees beautihood.com, order processing, customer service, and related ecommerce operations.